SkyOne Federal Credit Union
  • Hawthorne, CA, USA
  • Hourly
  • Full Time
  • Hawthorne, CA

Medical, Dental, Vision, Life Insurance, 401k with company matching, Generous PTO and Paid Holidays, Education Reimbursement Program, EAP

We are seeking an experienced Member Experience Specialist to join our team.  

This position is responsible for:

  • Delivering a high-level member experience while building valued financial relationships with our members by actively meeting our members' financial needs.
  • Consistently meeting the Credit Union's service standards while processing transactions, updating accounts, taking in new loan applications, and providing other financial services.
  • Supporting business development efforts by opening new memberships and cross-selling the appropriate Credit Union product or service at the branch.


  • Minimum of one-year experience in a financial institution, preferably a branch environment.
  • One-year cash handling experience.
  • Strong cross-selling and telemarketing skills
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel and Internet proficiency.
  • A high degree of confidentiality. 

Why SkyOne is a great place to work

 We understand that it's our employees that make us great, and we treat them as our greatest asset, with comprehensive and competitive compensation and benefits package that includes:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • Life insurance to protect your loved ones in case of the unexpected.
  • An Education Reimbursement Program to help you achieve your personal development goals.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • An Employee Financial Benefits Program designed to improve your financial life and prepare you to meet the needs of our members more effectively.

We have a strong corporate culture that embodies these core values:

  • Performance We are member-focused and results-driven.
  • Accountability We do what we say.
  • Integrity We do the right thing.
  • Innovation We are creative, resourceful, and collaborative.
  • Respect We are one team professional and compassionate.

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Simply click on the link to apply online.

We are proud to be an Equal Opportunity Employer.

SkyOne Federal Credit Union
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