SkyOne Federal Credit Union
  • Hawthorne, CA, USA
  • Hourly
  • Full Time
  • Hawthorne, CA

We are seeking a driven eServices Specialist to join our team!

The ideal candidate will know how to do the following:

  • Provide support for all online and mobile banking channels, including but not limited to desktop online banking, bill payment, mobile banking, SMS banking, Remote Deposit Capture (RDC), Person to Person (P2P), online applications, funds transfer, eSignatures, Mobile Wallets, Square transactions, etc.
  • Assist to research, recommend and implement enhancements to our remote banking channels.
  • Assist in developing learning materials and training programs to ensure frontline staff knows our remote banking programs sufficiently.
  • Recommend and implement strategies to ensure our remote banking channels increase in usage and profitability.
  • Serve as a liaison between staff and our third party providers to troubleshoot and resolve related member issues.

Qualifications

  • College degree in business, computer, or related field preferred but not required.
  • Minimum of one year experience in an online/mobile banking, web site, or member support related area.
  • Excellent project management skills.
  • Excellent vendor management skills.
  • Must be Internet proficient.
  • Knowledge of HTML, database management, and Photoshop helpful.
  • Must be proficient in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook.
  • Excellent written and verbal communication skills.
  • Knowledge of Credit Union and/or financial products a plus.
  • Experience working on multiple projects with multiple vendors.
  • Basic skills in public speaking and/or training preferred.
  • A high degree of confidentiality.
  • Working knowledge of all related compliance/regulations pertaining to eServices.

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with a comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • Life insurance to protect your loved ones in case of the unexpected.
  • An Education Reimbursement Program to help you achieve your personal development goals.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • A wellness program designed to help you develop and maintain a healthy lifestyle, and have fun at it. 

We have a strong corporate culture that embodies these core values:

  • Integrity
  • Family
  • Passion
  • Communication
  • Teamwork
  • Empowerment

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Please apply online by visiting our Careers section on our company website at www.skyone.org

We are proud to be an Equal Opportunity Employer.

SkyOne Federal Credit Union
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